Last updated: 26 October 2026

Refund & Cancellation Policy

We want you to be happy with your plan. This is exactly how cancellations and refunds work.

1. Try before you pay

Free labs in every subject let you see the quality before you buy. A paid plan is a digital subscription for a fixed period (for example one month or one year) and does not renew automatically unless you choose Autopay (see section 2A). Without Autopay there is nothing to cancel and you are never charged again without choosing to.

2. When we refund

• Payment taken but plan not activated: it activates automatically within a few minutes. If it does not, write to us with your payment id; we activate it or refund in full.
• Charged twice for the same plan: the duplicate payment is refunded in full.
• Technical problem: if a lab you paid for does not work and we cannot fix it within 7 days of your report, we refund the unused part of the plan.
• Change of mind: digital access starts immediately. If you write to us within 48 hours of buying and have opened fewer than 3 paid labs, we refund in full.
• Service discontinued: if we permanently stop a paid feature, we refund the unused period.

2A. Autopay (automatic renewal)

• Autopay is optional and is set up only when you choose it at checkout, through Razorpay Subscriptions. The amount and billing period are shown before you confirm.
• You can cancel Autopay any time from Account. It stops at the end of the cycle you have already paid for; you keep access until then and no further charge is made.
• Cancel before the renewal date to avoid the next charge. A renewal that has already been charged is covered by the rules in section 2 (for example a duplicate charge or a technical problem), and an approved refund also stops Autopay.
• If an Autopay charge fails, we do not extend your plan and may e-mail you. We never charge more than the amount you agreed to.

3. When we do not refund

For periods already used, for accounts closed for breaking the Terms of Use, or for payments the bank has already reversed (chargeback).

4. How to ask

E-mail billing@practisci.com from your registered address with your payment id or invoice number (it is on the receipt e-mail and in Account → Payment history). We reply within 2 working days.

5. How refunds are paid

• Approved refunds are initiated within 7 working days to the original payment method through Razorpay.
• Your bank usually shows it in a further 5–7 working days (UPI is usually faster).
• The refund is for the full amount you paid for that payment. A credit note is e-mailed to you.
• If a payment failed but money left your account, the bank or Razorpay returns it automatically in 5–7 working days; write to us if it does not arrive.

6. Complaints

If you are not satisfied with our answer use the Grievance Redressal process. You can also approach the National Consumer Helpline (1915, consumerhelpline.gov.in) or a Consumer Commission.