Last updated: October 2026

Refund & Cancellation

We want you to be happy with your plan. Here is how cancellations and refunds work.

Try before you pay

A number of labs in every subject are free, so you can see the quality before you buy. Paid plans give access for a fixed period (for example 30 days). There is no automatic renewal: a plan simply ends when its period is over unless you buy again.

Cancellation

Because there is no auto-renewal, there is nothing to cancel. You can stop using the service at any time. Your access continues until the end of the period you paid for.

Refunds

• Payment taken but plan not activated: the plan activates automatically within a few minutes. If it does not, contact us with your payment id and we will activate it or refund you in full.
• Charged twice for the same plan: we refund the duplicate payment in full.
• Technical problem that stops you from using the labs you paid for: report it from inside the lab. If we cannot fix it within a reasonable time, we will refund the unused part of your plan.
• Change of mind: digital access starts immediately, so we do not refund completed periods. If you contact us within 48 hours of buying and have opened fewer than 3 paid labs, we will refund you on request.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. Banks usually take 5–7 working days to show them.

Ask for a refund

Use the contact page with your payment id (shown on your account page under Payment history) and a short description.